Frequently Asked Questions

General Information

  • What is Drop-in, and how does it work?
    Drop-in is a ride-sharing platform that connects surfers with one another to share lifts to their favorite surf spots. Drivers can post their journeys, and passengers can request a ride. The app ensures a safe and easy experience with payments handled securely through Stripe.
  • Who can use Drop-in?
    Anyone in the UK who wants to share rides with fellow surfers—whether you're a driver or a passenger—is welcome to join.
  • Is Drop-in available outside of the UK?
    Not yet. We're currently focused on the UK while we test and improve the app, but stay tuned for future expansions!
  • Is Drop-in free to use, or are there any costs involved?
    Drop-in is completely free to use. The only exchange of money is directly between passengers and drivers for fuel costs, handled securely through Stripe. The only commission on this transaction is to cover Stripe processing fees.

    That said, some drivers may choose to offer rides for free — without requesting any contribution to fuel costs. Whether a ride is free or includes a cost will always be clearly shown before you make a request.
  • Do I need to sign up to use Drop-in?
    Yes, everyone needs to create an account to use the platform.

For Drivers

  • How do I become a driver on Drop-in?
    To become a driver, you need to verify your identity by providing a legal document and confirming your email and phone number. This ensures safety and confidence on our platform.
  • Do I need a specific type of vehicle to become a driver?
    As long as your vehicle can fit you, other passengers, and possibly a couple of surfboards, you’re good to go!
  • Is my car insured when I drive with Drop-in?
    Drop-in does not cover insurance for drivers or passengers. You are responsible for ensuring your car is insured for ridesharing activities.
  • What happens if I cancel a ride after accepting it as a driver?
    If you cancel a ride, the passenger will receive a refund. If the cancellation occurs less than 24 hours before the ride, it may be flagged on your profile to warn future passengers.
  • How do I get paid for driving with Drop-in?
    When you share your future travel plans, the app will estimate the fuel cost that will then be split between the passengers who join your ride. There will be some flexibility for the driver to adjust this cost within a reasonable range to ensure a fair price for everyone travelling. After the journey is completed, the money will be released from Stripe into your account and you will be able to withdraw it.

For Passengers

  • How do I request a ride on Drop-in?
    You can search for rides by date and location, and submit a request after providing your details (such as whether you’re bringing a surfboard and its size). If the driver agrees, your request will be accepted, and a payment of your contribution to the fuel costs will be taken by the app and held until the ride is completed before being released to the driver.
  • Can I request rides for specific times or dates?
    Yes, you can filter available rides by date and location to find the best match for your needs.
  • How do I know if a ride is available near me?
    You can search for available rides in your area using the app’s location filter. If a ride is available, you’ll be able to submit a request.
  • What happens if my driver cancels the ride?
    If your driver cancels the ride, you’ll be notified and refunded. We encourage drivers to honor their commitments, and cancellation penalties may apply in certain situations.
  • How do I pay for my ride?
    You will pay for your ride through the app, using the payment method linked to your account. This payment is securely handled through Stripe.
  • How are ride prices determined?
    Ride prices are based on an estimated fuel cost for the journey, which is then split evenly among the passengers. Drivers have the option to slightly adjust this amount within a fair range. Some drivers may even choose to offer rides for free. You’ll always see the exact cost—or if it's free—before confirming your request.

Safety & Insurance

  • Are Drop-in rides safe? What steps are taken to ensure safety?
    Yes, safety is our priority. Drivers and passengers are verified via email and phone number, and all drivers MUST be verified with an official government ID before they are able to post their journeys. The app also facilitates secure payments via Stripe to ensure a reliable transaction.
  • What should I do if I feel unsafe during a ride?
    If you feel unsafe during a ride, contact the police immediately. If possible, end the ride and leave the vehicle in a safe location.
  • What happens if there’s an accident during a ride?
    In the event of an accident, both passengers and drivers are encouraged to follow legal and insurance procedures. Drop-in itself does not provide insurance for rides.

Please Get in Touch

If you have any further questions regarding the information above, or if your query has not been addressed, please do not hesitate to get in touch with us at hello@drop-in.surf.