Privacy Policy
Last updated June 27, 2025
This Privacy Notice for DROP-IN SURF LTD
Google Cloud Platform Sendgrid Stripe Firebase Authentication Google Maps API Expo
Our platform acts solely as a connector between users for ride-sharing purposes. We do not provide transportation services and do not control, direct, or assume responsibility for the conduct, safety, or performance of any driver or passenger/s. Users acknowledge and agree that any rides arranged through our platform are at their own risk. We expressly disclaim liability for any loss, injury, damage, or inconvenience resulting from the use of our service, including but not limited to accidents, delays, acts of god, cancellations, or misconduct by any party. Users are responsible for verifying the identity and suitability of other users before engaging in any ride arrangements.
Users agree to indemnify, defend, and hold harmless Drop-in, its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to their use of the platform, violation of these Terms, or infringement of any third-party rights. This indemnification obligation applies regardless of whether the claim arises from the negligence or misconduct of the user or any third party.
In the event of any dispute between users, including but not limited to disputes between drivers and passengers regarding payments or refunds, Drop-in reserves the exclusive right to review, decide, and determine the outcome of such disputes. Users agree that Drop-in’s decision regarding refunds or payment disputes shall be final and binding. By using the platform, users waive any right to pursue claims related to such disputes outside of this resolution process.
Our platform functions solely as a connector between users and does not provide or guarantee any transport, ride, or related services. We do not verify, endorse, or guarantee the accuracy, completeness, or legality of any information provided by users, including profiles, descriptions, or service offerings. Users are solely responsible for their representations and conduct on the platform. We disclaim any liability arising from misrepresentations, inaccuracies, or illegal activities conducted by users. By using our platform, you acknowledge and agree that any reliance on user-provided information is at your own risk.
hello@drop-in.surf or
DROP-IN SURF LTD 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
- Download and use
our mobile application ( Drop-in) , or any other application of ours that links to this Privacy Notice
- Use
Drop-in .Drop-in is a community-driven platform that connects surfers looking to share rides to and from surf locations across the UK. Our service allows drivers to post upcoming surf trips and enables passengers to request a spot based on location, date, and board space. Drop-in does not operate as a transport provider, and we do not offer or arrange transportation ourselves. Instead, we facilitate connections between users and provide tools for communication, planning, and secure cost-sharing through third-party payment processing.
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.hello@drop-in.surf .
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered
Do we collect any information from third parties?
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which
How do we keep your information safe? We have adequate
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
usernames
passwords
contact preferences
billing addresses
debit/credit card numbers
gender
age
government-issued id
selfie photo for identity verification matching
Sensitive Information.
biometric data
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored byStripe https://stripe.com/gb/privacy
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
'crash dumps' ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To
fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
' WHAT ARE YOUR PRIVACY RIGHTS? ' below.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
To verify user identities and promote trust and safety on the platform .We collect and use personal information such as legal documents, email addresses, and phone numbers to verify user identities. This helps maintain a safe and trustworthy environment for both drivers and passengers by reducing the risk of fraud or misuse.
To process payments and distribute funds via third-party payment providers .We use personal and payment information to facilitate secure transactions between users through a third-party provider (Stripe). This includes collecting the necessary details to process contributions to fuel costs, issue refunds, and distribute payments to drivers once a ride is completed.
To enable users to filter or request gender-specific rides for safety and comfort. .We collect gender information so female passengers can choose to participate in female-only rides to enhance their safety and comfort. This helps build trust and provides a safer ride-sharing environment.
To analyse user interactions and app usage for improving features and overall user experience. .We collect and analyze data about how users interact with our platform to identify bugs, optimize functionality, and enhance usability for all users.
To monitor user activity for detection and prevention of fraudulent or abusive behaviour. .We use data monitoring to identify suspicious behavior, enforce community guidelines, and maintain a safe environment for drivers and passengers.
To record ride-related user actions and location data to verify service delivery and manage refunds or disputes. .We collect data on ride completion and locations to resolve any conflicts between users, ensure fair payment distribution, and process refunds when necessary.
To verify user identities through official documents and contact information. .We collect identification details to confirm user identities, preventing impersonation and increasing safety for all participants.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e.
consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to
fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
Provide safer and more personalised ride-sharing options that meet users’ preferences and promote trust within the community.
Continuously improve the platform and deliver a better, more reliable service to users.
Protect users and the integrity of the platform by preventing fraud, abuse, and misuse.
Ensure transparent, fair handling of ride disputes and financial transactions to maintain user trust and satisfaction.
Build a trustworthy and secure platform where users feel safe sharing rides with verified individuals.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (
The
- Cloud Computing Services
- Communicate and Chat with Users
- Invoice and Billing
- User Account Registration and Authentication
Location-based services
Push notifications and app communication
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g.
Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: Real-time user location data used for ride matching, route suggestions, and safety monitoring. ;Historical location data / ride history used to display past trips, enable repeat bookings, and analyze usage ;Ride origin and destination coordinates collected when a user selects pick-up/drop-off locations. ;Route information and directions generated using Google Maps APIs to show and optimise routes. ;Device identifiers (via Firebase SDK) used to associate map usage and ride data with a specific user or session. ;Timestamps of location data used to log when location was collected for safety and accuracy. ;and other similar information. A full list of what we use information for can be found in this section and in the previous section titled ' HOW DO WE PROCESS YOUR INFORMATION? ' Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ( 'cache' ) your location . You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein, and Norway) or the United Kingdom, please take a look at our Cookie Notice .
- Other Users. When you share personal information
(for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary toWe will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system ofWe have implemented appropriate and reasonable technical and
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market toWe do not knowingly collect, solicit data from, or market to children under 18 years of agehello@drop-in.surf
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:In some regions (like
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:To update your account, go to the Profile page in the Drop-in app.
To delete your account, go to the Settings page in the app.
For further support, you can also contact us at hello@drop-in.surf
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at hello@drop-in.surf .
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (11. LIMITED LIABILITY
12. INDEMNIFICATION
13. DISPUTE RESOLUTION AND REFUNDS
14. DISCLAIMER OF USER-PROVIDED INFORMATION
15. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this Privacy Notice from time to time. The updated version will be indicated by an updated