Drop-In Logo

Terms and Conditions

Please read these terms carefully before using Drop-in

Last updated: September 11, 2025

1. Acceptance of Terms

By accessing and using the Drop-in website and mobile application, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our service. These terms apply to all users, including surfers seeking rides and drivers offering transportation. By using our service, you confirm that you are at least 18 years old and have the legal capacity to enter into these terms.

2. Service Description

Drop-in is a ride-sharing platform specifically designed for the UK surf community. We connect surfers with drivers for transportation to and from surf spots, surf clubs, and surf-related events. We provide the technology platform for booking and managing rides, but we are not a transportation provider. We do not own, operate, or manage any vehicles, nor do we employ any drivers. All transportation services are provided by independent third-party drivers who are part of the surf community.

3. User Responsibilities

As a user of the Drop-in platform, you are responsible for:

  • Providing accurate and up-to-date information about yourself and your travel plans
  • Maintaining the security of your account credentials
  • Following all applicable UK laws and regulations
  • Respecting other users' privacy and rights
  • Not sharing your account credentials with others
  • Reporting any suspicious activity or safety concerns
  • Ensuring you have appropriate insurance coverage for your vehicle (if driving)
  • Complying with local transportation and surf spot regulations
  • Being respectful and considerate of the surf community

4. Safety Guidelines

Your safety and the safety of the surf community is our priority. We require all users to:

  • Verify their identity through government-issued ID
  • Maintain appropriate conduct during rides and at surf spots
  • Report any safety concerns immediately
  • Follow community guidelines and surf etiquette
  • Use the safety features provided in the app
  • Comply with local transportation laws and surf spot rules
  • Not engage in any form of harassment, discrimination, or inappropriate behavior
  • Respect driver and passenger boundaries
  • Be mindful of surf conditions and safety when planning trips

5. Payment Terms

Payment processing is handled securely through our platform. Users agree to:

  • Pay all fees promptly and in full
  • Provide valid payment information
  • Accept our refund policies as outlined
  • Report any payment issues within 48 hours
  • Not engage in fraudulent activities
  • Accept pricing changes with reasonable notice
  • Pay any applicable taxes
  • Understand that prices may vary based on distance, demand, and other factors

6. Intellectual Property

All content in the Drop-in platform, including but not limited to:

  • Logo and branding
  • Website and app interface design
  • Features and functionality
  • Source code and technology
  • User-generated content

are protected by intellectual property rights and may not be copied, reproduced, or distributed without our express written permission. Any unauthorized use may result in legal action.

7. User Content

By submitting content (reviews, photos, surf reports, etc.), you:

  • Grant us a worldwide, non-exclusive license to use the content
  • Confirm you have rights to share it
  • Accept content may be moderated for appropriateness
  • Agree not to post inappropriate, illegal, or harmful content
  • Understand content may be removed at our discretion
  • Accept responsibility for any content you post
  • Agree not to post content that infringes on others' rights

8. Liability Limitations

Drop-in and its operators:

  • Provide the service "as is" without warranties
  • Are not liable for indirect or consequential damages
  • Do not guarantee uninterrupted service
  • May modify features with reasonable notice
  • Limit liability to the extent permitted by UK law
  • Are not responsible for third-party actions
  • Do not guarantee the accuracy of user information
  • Are not liable for accidents, incidents, or surf-related injuries during rides
  • Are not responsible for surf conditions or weather-related issues

9. Account Termination

We reserve the right to:

  • Suspend or terminate accounts for violations of these terms
  • Remove inappropriate content
  • Block access for safety concerns
  • Delete accounts per user request
  • Retain necessary data per legal requirements
  • Report illegal activities to authorities
  • Refuse service to anyone at our discretion
  • Maintain records of violations for community safety

10. App Store Compliance

This app is distributed through Google Play Store and Apple App Store and must comply with their terms. Users agree to:

  • Follow all store policies and guidelines
  • Use official distribution channels only
  • Accept store-specific requirements
  • Handle purchases through store systems
  • Not circumvent in-app purchase systems
  • Accept store-specific refund policies
  • Comply with store content guidelines

11. Changes to Terms

We may update these terms at any time. Users will be notified of significant changes through the app, website, or email. Continued use of the platform after changes constitutes acceptance of new terms. If you disagree with any changes, you must stop using the service and delete your account.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales. Users agree to submit to the personal jurisdiction of these courts for any legal proceedings.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: hello@drop-in.surf

Website: https://drop-in.surf